Common questions after an accident
Do I have to use the body shop my insurance company recommends?
No. You have the right to choose the collision repair shop you trust. While we work with many insurance companies throughout the repair process, our priority is repairing your vehicle safely and correctly according to manufacturer repair procedures.
How long will my collision repair take?
Repair times vary depending on the extent of the damage, parts availability, and any additional damage found during disassembly. Once we inspect your vehicle, we'll provide an estimated completion timeline and keep you updated throughout the repair.
Will my insurance cover the repairs?
Coverage depends on your insurance policy and the details of your claim. We'll help explain the repair process, provide the documentation your insurance company requires, and work with them whenever possible to help move your claim forward.
Do you provide free estimates?
Yes. We offer free collision repair estimates. If hidden damage is discovered after repairs begin, we'll prepare a supplement and communicate any additional repairs needed.
What if additional damage is found after the repair starts?
Hidden damage is common after a collision because not all damage is visible until the vehicle is disassembled. If additional repairs are needed, we'll document the damage, communicate with you, and coordinate with your insurance company if applicable before proceeding.
Do you use OEM repair procedures?
Yes. We follow manufacturer (OEM) repair procedures whenever available to help restore your vehicle's safety, performance, and structural integrity.
Can you match my vehicle's paint color?
Absolutely. We use computerized color-matching technology and premium automotive paint systems to closely match your vehicle's original factory finish for a seamless repair.
Do you repair bumpers or do they have to be replaced?
It depends on the damage. Many bumper covers can be professionally repaired, while others require replacement to restore safety and appearance. We'll recommend the repair that best meets manufacturer guidelines.
Will my vehicle be safe to drive after repairs?
Yes. Our goal is to return your vehicle to its pre-accident condition by following proper repair procedures, performing quality control inspections, and ensuring all repaired components meet manufacturer specifications.
Do you calibrate ADAS safety systems?
Yes. Many modern vehicles require Advanced Driver Assistance System (ADAS) calibrations after collision repairs or windshield replacement. We perform or coordinate the required calibrations to help ensure your vehicle's safety systems operate properly.
Do you offer paintless dent repair (PDR)?
Yes, for qualifying damage. Paintless Dent Repair is an excellent option for small dents and hail damage when the paint surface has not been damaged. We'll inspect your vehicle and recommend the best repair method.
Can you replace my windshield or other auto glass?
Yes. We coordinate windshield and automotive glass replacement and ensure any required ADAS calibrations are completed after installation.
Can I still drive my car after an accident?
It depends on the damage. If you’re unsure, we’re happy to take a look and advise you.
Do you offer a warranty on your repairs?
Yes. We stand behind the quality of our workmanship. Contact us for details about our repair warranty and what it covers.
Why should I choose Tate's Auto Body?
At Tate's Auto Body, we combine quality craftsmanship, honest communication, and attention to detail throughout every repair. From helping you navigate the insurance process to restoring your vehicle using OEM repair procedures, our team is committed to making the repair experience as smooth and stress-free as possible.
